Common team workspace¶

Topic groups perfectly solve the task of organizing team work.

In addition to Hotline topics and the service topic general (used for system notifications and modules), you can:

• create your own topics and pin them:

  • for team news
  • work questions
  • quick replies
  • script notifications (payment receipts, quota exceedances, monitoring, etc.)
  • additional contacts for different cases
  • step-by-step instructions right next to operators' workspace

• run bots on behalf of connected account

• send important messages to connected bot
• monitor keyword filters

• monitor important chats and channels (by keywords)

• add other bots to the group

  • voice/video transcription
  • response generation
  • user information enhancement
  • receiving requests from feedback forms

• customize topic appearance (icons)

• tag materials and clients/users

and other tips for improving the group?

Proper group organization will be important for various use cases.