Bot for IT service or startup support¶

You can manage the entire chain of customer interaction/communication through one bot, from initial questions and sales to support and development, use it as an additional channel for newsletters about new offers.

Can work through bot or account - each method has its advantages. Works great together - bot for broadcasts, account for quick communication in any conditions and maintaining customer attention.

You can connect an account and write first, and later maintain customer attention with stories, develop this into a sales department.

We ourselves grew using our own system, and now help clients discover new features and capabilities of Hotline for their business.

Voice messages, video, files, screenshots - important for consultations.

Tags for different customer stages.

Convenient to answer from mobile devices.

Can involve a team or work solo.

Quick replies, internal comments.

Extending bot functionality with parallel connections: - buttons - AI

Analytics

Setting up greetings

You can try the principle on the free version, on a test or production bot.

You can order a consultation for setup assistance. There is an extensions catalog, there is a team of helpers for custom extension development.