Integration with external systems¶

Hotline can be part of your user communication system.

Through webhooks and API you can conveniently connect systems into a single whole, greatly increasing team efficiency.

Can be implemented both through commands and webhook responses (on creation, reopening dialog, closing, messages with keywords).

Examples: - supplementing user information (showing plan, settings, statistics, interaction history) - linking Telegram user with client ID - adding to client database - activating plans, billing by link, viewing logs, changing settings

• creating groups and adding team there

• integration with bots through parallel connection

• saving correspondence in external system for subsequent analytics (manager tips, sales efficiency and strategy analysis, etc.)

Only for paid users.

You can order a consultation for setup assistance. There is an extensions catalog, there is a team of helpers for custom extension development.