Client chat support¶

You can support hundreds of chats through one topic group (but it's important that there are no peak loads).

Convenient for supporting group chats when they transition from active interaction stage, where it's important for each participant to communicate personally, and then the main thing is to have communication history, but only the duty employee can answer when doing routine work (billing, answering questions).

Can work through bot or account (no business or premium subscription needed, regular personal accounts).

There are commands for creating chats and inviting participants (finish and add to API).

Round-the-clock support with shifts is conveniently organized.

No need to include new operators in each chat or transfer account session to them.

You can connect contractors for support through group (hide contacts, not allow writing keywords or delete bot messages, add AI monitoring of messages and actions, notifications about prohibited actions).

Hide contacts.

Quick replies, internal comments.

Analytics.

Warning: Free version will issue automatic greeting. Also topics will close if there is no activity for more than 48 hours, it's important to set a large auto-close period.

Setting greeting that bot will issue in each new chat, bot activation by mention or reply or new command.

Ability to disable greeting.

You can try the principle on the free version, on a test or production bot.

You can order a consultation for setup assistance. There is an extensions catalog, there is a team of helpers for custom extension development.