Analytics on dialogs and manager work¶

Two types of analytics are possible:

Standard - included in paid plans starting from Plus (list report types)

Also possible custom analytics. Essentially Hotline connects in parallel to your sessions and can be used to collect analytics on correspondence from your accounts, through webhooks module.

Examples: - average operator response time - request breakdown by labels/tags - AI message filtering - etc.

Hide contacts?

Only on paid plans.

You can order a consultation for setup assistance. There is an extensions catalog, there is a team of helpers for custom extension development.